Get in Touch With Us
Got a question about something you've read on thebic.co.uk, spotted an out-of-date detail, or want to flag a concern about a casino we've covered? This page explains how to get in touch and what kind of enquiries we're best placed to help with.
How to Reach the Team
Email is the quickest way to reach us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a genuine response. We aim to reply within two working days, though this can stretch slightly during busier periods.
A short description of what your message is about — a correction, a question, feedback, or something else — helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of brands such as Betmica, Kikibet, Betninja or others listed on the site isn't clear, ask and we'll explain how we reached our conclusions.
- Corrections — Casino offers, terms and rankings change. If you spot something on thebic.co.uk that looks outdated or inaccurate, we want to know so we can check it against the operator's current terms and correct it where needed.
- Content suggestions — If there's a topic around casinos not on GamStop, payment methods, or how self-exclusion works that you'd like us to cover in more depth, let us know.
- General enquiries about GamStop and self-exclusion — We can point you towards how GamStop works and how self-exclusion outside GamStop's own scheme generally functions, though we're not a substitute for official guidance or regulated support services.
- Partnership or editorial enquiries — If you represent an operator or a relevant organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Can't Help With
We're a comparison and information site, not a casino operator, payment provider, or regulator. That means we can't process deposits, withdrawals, account verification or complaints on behalf of any brand listed on thebic.co.uk. For issues with a specific casino — a delayed withdrawal, a bonus dispute, or an account query — the operator's own support team, usually reachable through live chat or the email address on their site, is the right first point of contact.
Similarly, if you're looking for support around problem gambling rather than information about our content, please contact a dedicated support organisation directly rather than through this contact form. We're happy to point you in the right direction if you mention this in your message.
Before You Write In
A few readers write in with questions that are already answered elsewhere on the site. If you're deciding between operators, our guide to trusted non GamStop casinos in the UK covers how we assess and rank sites, along with payment methods, bonus terms and licensing detail that might save you a wait for a reply.
What Happens Once You've Sent a Message
Your message goes to a real person on our editorial team, not a queue handled by a bot. We review the content, check it against our published information where relevant, and reply directly. If your message points to something that needs updating on the site, we'll make the correction and, where useful, let you know once it's live.
We take accuracy on thebic.co.uk seriously, particularly given how often welcome offers, wagering terms and payment options change across operators. Reader feedback is one of the ways we keep pages current, so if something looks off, telling us genuinely helps.
A Straightforward Way to Reach Us
There's no ticketing system or contact form to navigate — just email [email protected] with what's on your mind. Whether that's a quick question, a correction, or feedback on how we've covered a particular offer, we read and respond to everything that comes in.
You must be 18 or over to use any gambling site referenced on thebic.co.uk, and this applies equally to any correspondence relating to gambling content or age-restricted offers.